Terms of Service

Fusion Interactive is a Toronto-based AI agency that provides custom AI development services including, but not limited to: AI automations, AI chatbots, custom AI tools, AI agents, process optimization, AI dashboards, document processing, and predictive analytics.

Specific project deliverables, timelines, pricing, and terms are defined in individual project proposals or statements of work ("SOW") agreed upon by both parties before work begins. In the event of a conflict between these Terms and a signed SOW, the SOW shall take precedence for matters related to that specific engagement.

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable federal, provincial, or local laws or regulations
• Attempt to gain unauthorized access to any portion of the website, other accounts, or systems connected to our servers
• Interfere with or disrupt the website or servers and networks connected to it
• Use automated scripts, bots, or scrapers to access the website in a manner that places an unreasonable load on our infrastructure
• Transmit any viruses, malware, or other harmful code
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

We reserve the right to restrict access to the website at our discretion, without notice, for any reason.

Website Content: All content on this website -- including text, graphics, logos, images, code, and design elements -- is the property of Fusion Interactive and is protected by Canadian and international copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our website content without our written permission.

Client Deliverables: For paid engagements, ownership of custom-developed code, models, and deliverables transfers to the client upon full payment, as specified in the project SOW. Fusion Interactive retains the right to use general knowledge, techniques, and non-proprietary tools developed during the engagement. Pre-existing intellectual property, open-source components, and third-party licenses remain subject to their respective terms.

Portfolio and Case Studies: Unless otherwise agreed in writing, Fusion Interactive may reference the general nature of work performed (without disclosing confidential details) in our portfolio, case studies, and marketing materials.

Both parties agree to keep confidential any proprietary or sensitive information shared during a project engagement. Confidential information includes, but is not limited to: business processes, data, trade secrets, financial information, and technical specifications.

Confidentiality obligations do not apply to information that is publicly available, independently developed, lawfully obtained from third parties, or required to be disclosed by law.

If your project requires a formal non-disclosure agreement (NDA), we are happy to execute one before any confidential information is exchanged.

Payment terms for services are outlined in individual project proposals or SOWs. General payment terms include:

• A deposit is required before work begins on any project, as specified in the proposal
• Progress payments are billed at milestones defined in the SOW
• Final payment is due upon project delivery and acceptance
• Invoices are payable within 15 days of issuance unless otherwise agreed
• Late payments may incur interest at a rate of 1.5% per month on the outstanding balance

We reserve the right to pause work on a project if payments are overdue by more than 30 days.

Successful project delivery requires collaboration. As a client, you agree to:

• Provide timely access to required data, systems, and resources as outlined in the SOW
• Designate a primary point of contact who is authorized to make decisions on behalf of your organization
• Review and provide feedback on deliverables within the timeframes specified in the project schedule
• Ensure that any data or content you provide does not infringe on third-party rights

Delays caused by late client feedback, unavailability of required resources, or scope changes may result in adjusted timelines and additional costs, which will be communicated before proceeding.

Website: This website is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, completeness, reliability, or availability of the website or its content.

AI Systems and Services: While we strive for high accuracy and reliability in the AI systems we build, AI technology involves inherent uncertainty. AI-generated outputs may contain errors, biases, inaccuracies, or fabricated information (commonly referred to as "hallucinations"). Client is solely responsible for reviewing, validating, and approving AI outputs before using them in production decisions, customer-facing communications, legal documents, medical contexts, financial advice, or any context where errors, biases, or inaccuracies could cause harm. We do not guarantee that AI outputs will be error-free, unbiased, factually accurate, or suitable for any specific purpose unless explicitly stated in the SOW. We provide performance metrics, testing, monitoring, and training to help you evaluate system effectiveness and implement appropriate human oversight.

Third-Party Integrations: Our services may involve integrations with third-party platforms, APIs, and AI models. We are not responsible for changes, outages, or discontinuation of third-party services that may affect the functionality of systems we build. We will work with you to address such changes when they occur.

To the maximum extent permitted by applicable law, Fusion Interactive shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services. This includes, but is not limited to, loss of data, loss of revenue, loss of profits, or business interruption.

Our total aggregate liability for any claim arising from or related to our services shall not exceed the total fees paid by you to us for the specific engagement giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, or any liability that cannot be excluded under applicable Canadian law.

Either party may terminate a project engagement with 30 days written notice, unless otherwise specified in the SOW. Upon termination:

• You are responsible for payment of all work completed up to the termination date
• We will deliver all completed work and work-in-progress upon receipt of outstanding payments
• Confidentiality obligations survive termination

We reserve the right to terminate services immediately if you breach these Terms or engage in conduct that is harmful to our business, reputation, or other clients.

If you have questions about these Terms of Service, please contact us:

Fusion Interactive

Toronto, Ontario, Canada

Email: info@fusioninteractive.agency

Phone: 416-825-4938

Web: fusioninteractive.agency/contact