Privacy Policy
Last updated: April 5, 2026
Fusion Interactive ("we", "us", or "our") operates the website fusioninteractive.agency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. We are committed to protecting your privacy in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
Personal Information You Provide: When you fill out our contact form, book a consultation, or engage our services, we may collect your name, email address, phone number, company name, job title, and details about your project or inquiry.
Automatically Collected Information: When you visit our website, we automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other browsing activity. This data is collected through cookies, web beacons, and similar tracking technologies.
Communications: If you contact us via email, phone, or our contact form, we retain the content of those communications along with your contact details to respond to your inquiry and maintain our records.
How We Use Your Information
- To respond to your inquiries and provide the services you request
- To send you project updates, proposals, and invoices related to our engagement
- To improve our website, services, and user experience
- To analyze website traffic and usage patterns
- To send marketing communications about our services where you have provided express consent, in compliance with Canada's Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link and you may withdraw consent at any time.
- To comply with legal obligations and protect our rights
- To detect, prevent, and address technical issues or security threats
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Cookies are small data files stored on your device when you visit our site.
Essential Cookies: Required for the website to function properly. These cannot be disabled without affecting site functionality.
Analytics Cookies: We use analytics services to understand how visitors interact with our website. These cookies collect information about page views, traffic sources, and user behavior in an aggregated and anonymized form.
Managing Cookies: You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Note that disabling cookies may affect your experience on our site.
Third-Party Services
We use the following third-party services that may collect information about you:
- Netlify: Our website is hosted on Netlify, which processes server logs including IP addresses and request data.
- Google Analytics: We use Google Analytics to analyze website traffic and usage. Google Analytics uses cookies to collect anonymized data about your visits. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
- AI Chat Widget: Our website may include an AI-powered chat feature. Conversations with the chat widget are processed to provide helpful responses and may be reviewed to improve service quality. Do not share sensitive personal information through the chat widget.
Each third-party service operates under its own privacy policy. We encourage you to review those policies for details on their data practices.
Cross-Border Data Transfers
Some of the service providers we use — including Netlify (hosting), Google Analytics, and AI model providers such as OpenAI and Anthropic — are located outside of Canada, primarily in the United States. This means your personal information may be transferred to, stored, and processed in jurisdictions with different privacy laws than Canada.
When personal information is transferred outside of Canada, it becomes subject to the laws of the jurisdiction where the service provider operates, and may be accessible to foreign courts, law enforcement, and national security authorities in accordance with those laws.
We only work with service providers that offer contractual protections consistent with Canadian privacy standards, including encryption in transit and at rest. Where possible, we select providers that offer Canadian data residency options. If you have concerns about cross-border data handling, please contact our Privacy Officer.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website and delivering our services, subject to confidentiality obligations.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Protection of Rights: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law:
- Contact form inquiries: Retained for up to 24 months from the date of your last interaction with us.
- Client project records: Retained for 7 years following project completion, in accordance with Canadian tax and accounting record-keeping requirements.
- Marketing communications: Retained until you withdraw consent or unsubscribe, after which we remove your details within 10 business days.
- Website analytics: Aggregated and anonymized analytics data is retained per our providers' standard retention periods (typically 14–26 months).
You may request deletion of your personal data at any time by contacting our Privacy Officer. We will honour deletion requests within 30 days, subject to our legal obligations to retain certain records (for example, completed invoices required by CRA).
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure hosting infrastructure, and restricted access to personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Breach Notification
In the event of a breach of security safeguards involving your personal information that creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada in accordance with PIPEDA's Breach of Security Safeguards Regulations. Notifications will describe the circumstances of the breach, the personal information affected, steps you can take to reduce the risk of harm, and the measures we have taken in response. We maintain internal records of all security breaches and the measures taken to address them, as required by law.
Your Rights
Under Canadian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal obligations
- Withdraw consent for marketing communications at any time
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, please contact our Privacy Officer using the information below.
Privacy Officer
In accordance with PIPEDA, Fusion Interactive has designated a Privacy Officer responsible for ensuring compliance with this policy and applicable Canadian privacy legislation. To raise a privacy concern, request access to your personal information, request corrections, or file a complaint about our privacy practices, contact our Privacy Officer directly: arthur@fusion-events.ca. We will respond to all privacy inquiries within 30 days.
Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Fusion Interactive
Toronto, Ontario, Canada
Email: info@fusioninteractive.agency
Phone: 416-825-4938